Right of withdrawal for orders placed via bandfactory.eu
Last updated: August 2026
This English version is a translation provided for your convenience. In case of any discrepancy, the German version shall prevail.
There is no right of withdrawal for our products
All wristbands we offer are only made after you place your order and are clearly tailored to your specifications — you choose the colours, texts, logos and motifs yourself. They are therefore not pre-made stock goods.
The law does not provide a right of withdrawal for such goods: under Section 312g (2) No. 1 of the German Civil Code (BGB), the right of withdrawal is excluded for goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.
You therefore cannot withdraw from an order once it has been submitted, nor return the goods without a reason. We point out this exclusion separately once again during the ordering process before you submit your order. This provision corresponds to Section 7 of our Terms.
Your rights in the case of defective goods remain unaffected
The exclusion of the right of withdrawal only concerns returns without a reason. If the goods delivered are defective, damaged or do not correspond to your order, the statutory warranty rights apply without restriction (Sections 434 et seq. BGB). In that case you are entitled to subsequent performance and — subject to the statutory requirements — to withdraw from the contract, reduce the price or claim damages.
In this case, please contact us at support@bandfactory.eu with your order number and meaningful photos. Details are set out in Section 8 of our Terms.
Minor production-related deviations are not a defect, however: colours may look different on your screen than in print, and small tolerances in dimensions are normal.
Check your details before submitting
Because every order is produced individually, typos in texts, a wrongly chosen colour or a band size that is too small cannot be corrected afterwards. Please therefore check your entries carefully before completing your order.
If you are unsure, talk to us beforehand — we are happy to advise you by email at support@bandfactory.eu or via our WhatsApp support. Better one question too many than a band that does not fit.
If you would like to change an order
As long as production has not yet started, we try to accommodate change requests. There is no entitlement to this, but please contact us as early as possible at support@bandfactory.eu — the sooner your message reaches us, the greater the chance that we can still step in.